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Terms and Conditions

Castle Gold accredited by Better Business Bureau 

Return Policy:

If you are not completely satisfied, you get your money back!

Most item purchased at Castle Gold online may be returned for wrong description within fourteen days of receipt for a full refund. Please call us within this time frame for a Return Authorization number, and then ship it back in its original condition, postage prepaid. All returns must have the Return Authorization number printed clearly on the outside of the package, or they will not be accepted. Returns will be inspected immediately on receipt, and a credit will be run or check posted as appropriate. Shipping Charges are not refundable. 

Returns after our authorized return period and for any other return reason is subject to a 25% restocking fee. Orders canceled before shipment are eligible for product exchange. Custom made and Special orders are non-returnable and non-refundable. 

No Returns accepted without RMA number.

No Returns accepted without the original packaging,manuals and papers included with the order as shipped to buyer. Returns must be unworn, damage free, in the state you received them, and in the original packaging or they will not be accepted for refund.

Custom Made / Special Orders Due to the nature of custom made to order jewelry and special orders, there are No Exchanges, No Refunds, No Cancellation and No Merchandise Credits.

Lay-way 

To make a Lay-way go to website contact us, Email us the item and the SKU Number of the item. We email you back for the confirmation. 

Castle Gold offers an in-house layaway program for our customers. We offer a 2 month lay-way plan. Lay-way requires a deposit of 1/3 of the total purchase price and 2 more equal payments each of the following 2 months. (3 payments equal the total purchase price.) You may arrange for automatic debits to your credit card each month instead of mailing in a check. 

More than 2 months Layaway is subject to approval and the customer shall pay the 4% merchant fee and 5% convienience fee.

We hold the item until all payments have been made. On a case by case basis, we can vary the terms to suit your needs. You may pay off sooner than the term. Once the item is completely paid for, it is shipped. All lay-way payment are non-refundable, though payments can be transferred to a different piece of purchase. All lay-way purchases may only be returned for credit or exchange. Custom orders for purchases not in stock will be charged a 50 % restocking fee if layaway is canceled. A penalty of 20% of the total amount is added to purchase price should full payment is not received on the agreed term. Abondoned and payment Forfeiture date is Sixty days for non-payment from the last layaway payment.  


DOMESTIC SHIPPING

FREE Shipping [expect 30-45 days Delivery Receipt] via First Class mail.

Seller will send an email copy of shipping documents to buyer as proof of delivery. Buyer is required to email Seller to confirm buyer want FREE Shipping via First Class mail and must confirm buyer will assume all risk should the item not received by buyer. Insurance is strongly advice for your FREE First Class shipment. Use email confirmation below.

2-5 days delivery receipt. Buyer pay $15 via Priority Mail or $25 via Priority Express with tracking and buyer signature; all for shipment within the United States. Insurance may be included in Priority and Express shipping. [ This is the shipping preffered method ]  

INTERNATIONAL SHIPPING

International shipping is via Medium or Large Box Priority Mail Service with Buyer Signature, Tracking, Insurance is mandatory. We collect actual handling and shipping cost. If you do not pay in 3 days the actual shipping cost we will cancel your order and refund your payment.

We will ship anywhere in the world and will handle all export documentation on this end. Overseas shipping can cost from $50.00 to $100.00 (or more), so if this is a concern, ask for a quote on shipping costs. 

  • All orders will be fully insured and shipped via UPS (United Parcel Service) unless otherwise specified.
  • Shipping unframed art ranges from $15 - $40 
  • Shipping framed art ranges from $50-$200
  • A 4.712% state sales tax will be applicable on all orders shipped within the State of Hawaii.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. 

 

Delivery POLICY

We ship out daily after verified payment so your item will arrive fast; check out our feedback! You can be certain that we will do everything we can to make sure your item arrives quickly. We ship out same or next day. Buyer pay for Return Shipping.